1. What we provide

Companionship, errands, outings and check-ins for older people in Peyia, Coral Bay, Kissonerga, Chloraka. We do not provide personal care, give or manage medication, or give medical advice. Transport is not part of the service: we are not a licensed taxi, our fees are for our time and company, and we can arrange a taxi when needed. We are not an emergency service: in an emergency we call 112, then the family.

2. The waiting list and your card

Joining the waiting list puts you in the queue for next month's intake. Places are limited and a place may not be available next month; if not, you stay in the queue.
Your card is saved securely by Stripe when you join. It is not charged until we offer you a place.
When we offer you a place, we charge the first month to the saved card and email you, unless you have withdrawn before then.
You can withdraw at any time before we offer you a place, free, from your account page or by emailing us.

3. Monthly plans and payment

Plans are paid monthly in advance, in euros. Prices are on our prices page.
Meals out, entry fees and treatments that are part of your plan are included, up to the amount shown for each (for example, up to €50 for the monthly lunch on the Companion plan). We only spend more with your agreement, and any difference is added at cost.
Shopping is charged at cost against receipts and added to the next monthly payment.
Help we arrange from other people, such as a handyman, cleaner or gardener, is charged at their bill plus 10% for finding, arranging and overseeing it. We always agree it with you first.
Extra visits or tasks outside your plan are charged at our custom rate (€24 an hour), agreed with you first.
The limited-time offer (first month €199 on the Companion plan) applies to the first month only, while it is shown on our website. We may end it at any time; it never affects families who have already joined the waiting list with it.
Unused visits don't roll over, but if we have to cancel a visit we'll rearrange it or take it off the next bill.

4. Cancelling

You can cancel at any time with one month's notice by message or email. There is no exit fee.

If the first month isn't right for you:

Cancel within 7 days of the first visit: we refund the first month's plan fee, less €4 travel for each visit already made.
Cancel within 14 days of the first visit: we refund 50% of the first month's plan fee.
After 14 days: no refund for that month; the plan simply ends at the end of your notice.

Shopping and anything else bought for your parent are always paid back at cost against receipts, and the cost of any meals, entry or treatments already enjoyed is deducted from a refund, because we have already paid for them.

5. Before visits begin

We agree a short client form with you and your parent: contacts, emergency contact, preferences, and who may receive updates. Photos are only taken with your parent's written consent.

6. Changes

We'll give you at least a month's notice of any price change. If you don't want to continue, you can cancel before it takes effect.

7. Contact

Rose Retiree Companions, Paphos district, Cyprus. hello@roseretiree.com.

Terms